Frequently Asked Questions
We know that often times “new” things can cause us to have all sorts of questions and concerns – especially when it deals with your health. But talking to a board-certified doctor by phone or online video is a trusted and, perfect solution for anyone who doesn’t want to leave their home or job to sit in a waiting room full of sick patients for a non-emergency. When you subscribe to either the standard or preferred package, everyone in your household is included for one low monthly price. There is a one-time $5.95 application fee when you subscribe. You’ll find there are no contracts, no pre-payment fees of any kind or doctor consultation fees, and you can discontinue your subscription at any time.
Below is a list of the questions we get asked about Teladoc most often and the answers that should calm your fears. Of course, if you still have questions after reading these and touring our site, feel free to give us a call at 855-638-6331 or email us at [email protected]. We want to help you get “well” on your way!
Yes. Teladoc members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.
Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.
Teladoc is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
You cannot request to speak with a specialist directly, but our doctors may be able to provide guidance on the type of specialist you should see.
You cannot request a particular doctor. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician network of any telehealth provider with board-certified, state-licensed doctors.
Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft which are drugs that are harmful due to their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.
Teladoc does not dispense prescription drugs. Our nurses call the prescription into the local pharmacy of your choice.
Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.
We do not turn patients away because of pre-existing conditions.
You can request a Teladoc visit from anywhere in the U.S. You will speak with a doctor licensed in your home state. You must have a U.S. address and a U.S.-based phone number for the doctor to call back at the time of visit.